HOW DO I MAKE A PURCHASE?

Shopping at Design and Dress is easy:

  •  If you like the designs available just select

 You can also shop by browsing directly by designer.

  • Once you have found an item, select your size and click on the 'ADD TO CART' or ‘Order’ button underneath each item. 
  • Review the items in your shopping bag by clicking the 'My CART' link at the top of the page. You can use the 'REMOVE FROM SHOPPING BASKET' link to delete items from your CART.
  • Click on 'PROCEED TO PURCHASE' to complete your order.

 

Do I need to set up an account to place an order?

Yes. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you need to set up an account which is a fairly easy process.
Register with us and you'll be able to enjoy the following benefits through your Design and Dress

account:

  • Track your orders and review past purchases
  • Request your return or exchange directly from your account 
  • Save your address and card details so you can shop even quicker next time
  • Manage your account details, address book and email preferences
  • To create an account, simply click on 'CREAT A ACCOUNT' and then to fill in your simple details in Registration form.

 

I've forgotten my password. What should I do?

If you have forgotten your password, click here to change it or follow the 'FORGOT PASSWORD' instructions on the LOG IN page

 

How do I know that the products you sell are authentic?

We are authorized and sell it directly from designers we feature, we unconditionally guarantee that every item we sell is 100% authentic. 
Please note that we are unable to comment on the authenticity of any items not purchased from Design and Dress.

 

Which size should I choose?

All products are sold by the Indian standardised size used by the designer.

 

Are the colours of products shown on the website accurate?

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

 

How do I know if an item is in stock?

All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email info@designanddress.com to find out if there is a backorder for that item (you will need to be a registered user).

 

What payment methods does Design and dress accept?

We accept Visa, MasterCard, American Express, and Maestro credit and debit cards. 
We don’t accept payment on delivery, all our products are designed made for that you should pay on credit
Please note that we do not accept any other methods of payment apart from those listed above.

 

Why do I need to re-enter my credit card details when I add a new address?

For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.

 

Does Design and Dress ship to multiple addresses?

Unfortunately, you may only ship to one address per order.
If you want to make it gift and deliver at multiple locations of different products you should place separate orders for each address. For corporate/film orders, please contactinfo@designanddress.com for assistance.

 

Do I need to sign for my order?

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.

 

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

 

Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

 

How will I know you received my order & when will payment be deducted?

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of customization work started for your specific size. In the rare instance that any of the items you have ordered are not available, we will contact you by email.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS.

 

Where is my order?

We aim to dispatch all orders within provided time for customization. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Design and dress is not responsible for any delays caused by destination customs clearance processes.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS. If you are not registered, sign up now so you can track future orders.

 

How much duties and taxes will I have to pay?

For Indian Customers.

  • Product prices displayed are inclusive of all taxes and duties.

For International Customers.

  • Product Prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.